1. Scope
This policy covers payments to CodeworkLab for website development, mobile applications, design, custom software, integrations and related digital services. Services are delivered electronically; physical shipping and product returns do not apply.
2. Cancelling before work begins
You may cancel by emailing info@codeworklab.com. If work has not started, we will refund payments for our services. Any separately authorised third-party purchase already made on your behalf will be handled as described below.
3. Cancelling after work begins
If you cancel after work begins, we will provide a breakdown of completed work and committed, authorised third-party costs. We will refund any payment exceeding those amounts. Work is assessed against the agreed quotation, milestones and evidence of delivery; deposits are not automatically forfeited.
4. Incomplete or defective services
If a deliverable does not meet the agreed scope, contact us with the invoice number and a description of the issue. We will assess the concern and agree a reasonable correction timeframe. If we cannot deliver or resolve the agreed service, a refund for the affected, undelivered or unresolved portion will be offered. This does not limit any refund or remedy required by applicable law.
5. Third-party charges
Domain registrations, hosting, software licences and other third-party services may have provider-specific cancellation rules. We will disclose these charges and any refund restrictions before purchase. We will pass on any recovery available from the provider; these restrictions do not remove rights you have under applicable law.
6. Ongoing services
You may cancel maintenance or support before the next renewal by email. Cancellation stops future renewals. Unused prepaid service periods will be reviewed against services already supplied and any agreed commitments. Any subscription price, billing frequency and cancellation terms must be disclosed before you authorise recurring payments.
7. Requesting a refund
Email info@codeworklab.com with your name, invoice or transaction reference, payment date and reason for the request. Do not send card numbers, CVV codes or passwords. Please report issues promptly; any mandatory legal claim periods remain unaffected.
8. Review and processing
We aim to acknowledge requests within 2 business days and provide a decision within 7 business days after receiving the information needed. Approved refunds will be initiated within 10 business days to the original payment method through the payment provider. Your bank or provider may need additional time to credit the funds. We will confirm the approved amount and notify you when the refund is initiated.
9. Duplicate or incorrect payments
Tell us promptly about a duplicate charge or incorrect payment. Once verified, we will refund the excess payment to the original payment method. Business days exclude weekends and public holidays observed by the team handling your request.