1. Who this policy covers
This policy explains how CodeworkLab handles personal information in connection with codeworklab.com, project enquiries, customer relationships and payments for our digital services. For privacy questions or requests, contact info@codeworklab.com.
2. Information you provide
We receive the information you choose to send us, such as your name, email address, telephone number, company details, project requirements and correspondence. If you become a customer, we may also receive billing details, project files, feedback and information needed to deliver the agreed services. Please share only information necessary for your enquiry or project.
3. Website enquiries and technical information
The website enquiry feature prepares an email in your email application. The form itself does not submit or store your enquiry on the website; we receive its contents when you send the email. Hosting and security providers may process technical logs such as IP addresses, requested pages, browser details and timestamps to operate and protect the site.
4. How information is used
We use information to respond to enquiries, prepare quotations, deliver and support services, issue invoices, reconcile payments, handle refunds, maintain business records and protect against fraud or misuse. Where applicable law requires a lawful basis, these activities rely on steps requested before a contract, contract performance, legal obligations or legitimate business interests, as appropriate. Where consent is required, we will request it and you may withdraw it.
5. Payments
Online payments may be processed by PayHere or another payment provider identified at checkout. Card details entered into the provider’s payment interface are handled by that provider under its own privacy terms. Please do not send full card details or CVV codes to CodeworkLab. We may receive payment status, transaction references and billing information needed for invoicing, reconciliation and refunds.
6. When information is shared
We do not sell personal information. We may share necessary information with providers supporting email, hosting, project delivery, accounting and payment processing, and with professional advisers where needed. We may also disclose information where legally required or necessary to investigate fraud or protect legal rights. Providers receive information relevant to their role.
7. International processing
Our services support customers in different countries, and relevant team members or service providers may process information outside your country. Where required, we use appropriate contractual or other lawful safeguards for international transfers. Contact us for information about transfers relevant to your engagement.
8. Cookies and external links
Website infrastructure or payment providers may use cookies needed for security and functionality. This policy does not authorise optional analytics or advertising tracking; if introduced, we will provide information and request consent where required. You can manage cookies through your browser. External websites and payment services have their own privacy practices.
9. Retention and security
We retain information for as long as reasonably needed for the purposes described, including project support, accounting, legal obligations and dispute resolution, then delete or anonymise it when no longer needed. Retention depends on the record and applicable requirements. We take reasonable steps to protect information, but no online service or transmission can be guaranteed completely secure.
10. Your choices and rights
Depending on applicable law, you may request access, correction, deletion, restriction, portability or object to certain processing. You may also withdraw consent where processing depends on it and complain to the relevant privacy authority. Email info@codeworklab.com; we may verify your identity before acting. Some information must be retained to meet legal or contractual obligations.
11. Client project data
Where a project involves processing personal information for a client, the project agreement should set out instructions, access, confidentiality and deletion or return arrangements. This website policy does not replace any required data processing agreement. Our services are intended for business customers and are not directed at children.
12. Changes
We may update this policy as our services or practices change. The updated date appears on this page. Where applicable law requires notice or consent for a material change, we will provide it.